Politics
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6 PoPIA Tips to Ensure Security and Compliance
The full implementation of the Protection of Personal Information Act (PoPIA) heralds a new era of control and privacy for South African citizens and organisations, and holds the promise of deepening trust between organisations and their customers – provided organisations remain fully compliant. According to Cameron Beveridge, Regional Director Southern Africa at SAP, trust is the key to success in the digital economy. “Privacy and trust are essential elements in building strong connections with customers and ensuring a positive customer experience (CX) in today’s business environment. In fact, some studies have found that up to 90% of customers believe how their data is treated is indicative of the way they will be treated as a customer, and 91% won’t purchase from a company if they don’t...
Ozone Builds a World of Cybersecurity Solutions for SA Businesses
Ozone Information Technology Distribution [Ozone] has developed a comprehensive portfolio designed to provide organisations with robust cybersecurity, file sharing, digital forensics, and business continuity. This solutions-driven portfolio includes Neverfail, Nuix, WhatsUp Gold, MoveIT, Kerio Control, GFI Languard, and Keeper Password Management, among others. “The current cybersecurity climate is extremely challenging for local organisations,” says Henk Olivier, MD at Ozone Information Technology Distribution.” “Companies need better tools and solutions to help protect them from the increasingly complex and intelligent threat actors that put their data and employees at risk. This complex environment, and the rigorous compliance requirements now mandated by the Protection of Personal Info...
Customer Engagement in Africa Comes Under the Spotlight
Image sourced from ITA Group. The entire customer relationship is moving online, driving businesses to re-imagine how they build trusted relationships and loyalty with customers old and new through 1:1 and 1:many interactions across all digital channels. Despite lockdowns across the globe, consumer and business buying hasn’t stopped. In fact, even new buyers are looking for you in places they haven’t before, with the expectation to replace in-person experiences with online ones. Digital is one of the most flexible and effective channels to engage with your customers and personalise experiences at scale to meet their demands. And this is why we’ve built the Salesforce Customer 360 for B2B. Salesforce Customer 360 is a completely digital-first platform to meet the needs of the digital impera...
Is South Africa Ready for the Next Phase in the Cloud Evolution?
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How Hybrid Cloud & AI Boost Innovation in Africa’s Banking Sector
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Giving Financial Institutions Humanising Digital Experiences with Kasisto
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4 Fastest Mobile Internet Operators in Kenya Ranked
Internet and connectivity speed tester Ookla last month released its market analysis for Kenya, ranking the country’s fastest mobile internet operators. The analysis only takes into account top mobile operators in the country, ones which account for 3% or more of total test samples in the market in Q2 2021 – smaller providers are not tested, and thus are not included in the rankings. All operators are ranked based on their Speed Score, which incorporates a measure of each provider’s download and upload speed to rank network performance (90% of the final Speed Score is attributed to download speed and the remaining 10% to upload speed because online experiences are typically more affected by download speed). Ookla places the most emphasis on the median speeds as those represent what most mo...
How the Cookie Armageddon is Improving Customer Experiences
Deprecation of the use of third-party cookies in browsers has been delayed to 2023 due to the complexity of the move for many organizations. The end of third-party cookies is indeed a big change that requires urgent attention by organizations if they are going to be able to even meet the extended deadlines. Cookies have been a major customer engagement driver and have been used extensively to obtain customer data to deliver more relevant customized experiences for customers. Enterprises need alternative strategies around data collection and identity management to help them lead their organizations through this change. On the 2nd of September, a webinar titled: How the Cookie Armageddon is Improving Customer Experiences will be held to explore the business challenges and opportunities aroun...
Bitcoin Surges Above $50,000 for First Time Since May
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Woolworths to Get Rid of SA CEO Position When Incumbent Steps Down
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OPPO to Launch its First 5G Device in Kenya
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WhatsApp is Coming to iPad and Android Tablets
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