AI
6 Tips to Consider When Building a ChatBot for your Business
Sourced from UC Today. By 2022, Gartner predicts that 70% of customer interactions with businesses will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging. It’s as good a time as any to consider introducing chatbot functionality to your business. Chatbots are a bit like magic in that they are powerful tools in the right hands. But if they’re thrown into gaps in the business without strategic direction or the customer underpinning the foundations of their design, then they can potentially do the opposite of what the business wants. They can frustrate customers, deliver poor service and damage the brand. There are six essential elements that make up a solid and effective chatbot implementation. These six qualities will define the relevance...
Why Augmented Analytics is Evolving in Today’s BI process
Since 2018, Gartner said that augmented analytics was set to change data analysis and business intelligence (BI) processes. Kevin Halkerd, senior IT risk and security analyst at e4, says that while he feels that the change had already begun, augmentation will bring about the change that is required to affect positive change and outcomes of data analysis. “We need to use augmentation rather than automation to not only lighten the load of the analyst but to also enhance cognitive abilities and reduce the cognitive bias of the data analytics. This will ultimately help to address the extreme volumes of information we currently have available as big data continues to grow unwaveringly,” says Halkerd. According to definitions, augmented analytics automates by finding and surfacing the most impor...
How Will AI Reshape Leadership Practices in a Post-COVID-19 Economy?
Sourced from Shutterstock. Advances in artificial intelligence (AI) are accelerating at an unprecedented pace. Today, business leaders are able to augment their decision-making and problem-solving capabilities through a myriad of capabilities powered by AI. With a continued rise in the adoption of Industry 4.0 technologies such as the Internet of Things (IoT), Analytics, Machine Learning and Big Data, organisations have access to many data sources across their entire ecosystem, which previously was not always available to them. The tools to digitise analogue data sources and then mine and analyse them for insights are becoming more powerful. Organisational leaders in both developing and developed economies now have access to world-class AI-powered systems, that are able to significantly en...
FNB is Leveraging AI to Redefine Risk Management
Sourced from Htxt.Africa FNB has been harnessing artificial intelligence (AI) to reimagine risk management and forensic due diligence processes. The result is the ability to review profiles for various financial crimes holistically, more rapidly, and more consistently, and free up the time of analysts to perform the functions that they remain better suited to than AI. FNB claims that this doesn’t mean that they need fewer analysts, but rather that their focus is now being used to conduct quality assurance of reviews, and to constantly feedback data into the evolution of the AI. On average, the use of AI frees up 70% of analysts’ time and generating a forensic synopsis ready for a human analyst to review that previously took hours can now be completed in as little as 8 seconds. AI is growin...
France using artificial intelligence to check whether people are wearing masks on public transport
France is integrating new AI tools into security cameras in the Paris metro system to check whether passengers are wearing face masks. The software, which has already been deployed elsewhere in the country, began a three-month trial in the central Chatelet-Les Halles station of Paris this week, reports Bloomberg. French startup DatakaLab, which created the program, says the goal is not to identify or punish individuals who don’t wear masks, but to generate anonymous statistical data that will help authorities anticipate future outbreaks of COVID-19. “We are just measuring this one objective,” DatakaLab CEO Xavier Fischer told The Verge. “The goal is just to publish statistics of how many people are wearing masks every day.” The pilot is one of a number of measures cities around the world a...
