Sourced from TTEC.com If there is one thing that COVID-19 has highlighted; it is the importance of people in the economic value chain. Sandton-based business management consultant Immersion Group says that one of the emerging trends they’re seeing is that more organisations are seeking human-centred design experts to enhance or improve digital customer experiences, breaking down barriers that may be hindering their ability to satisfy their customers. Organisations are now facing urgent decisions as they pivot to accommodate the many unexpected circumstances, and when these challenges risk affecting the bottom line; it’s crucial that organisations rapidly take stock of what is working and what isn’t working when prioritising digital experiences that put the customer first. From onboarding t...
Mexico City moves into the second day of its reopening as national officials warn the capital remains at “maximum risk” for COVID-19 after two months of restrictions to slow the spread of the virus. The government still requires everyone wear face masks but social distancing is now only recommended. Mexico City will reopen some sections of public parks for exercising Tuesday and people must wear masks and maintain a healthy distance apart. Zoos and playgrounds will stay closed and restaurants will remain closed. Construction, mining, public markets, and breweries were among the businesses that reopened Monday, with new protocols, including temperature checks for people arriving to work, a requirement that workers be clean shaven to avoid avoid any potential spread of the virus and workers ...
The Federal Government has announced relaxation of restriction on gatherings in places of worship imposed as part of the guidelines to curb the spread of COVID-19 in the country. The presidential task force (PTF) on COVID-19 led by Boss Mustapha, secretary to the government of the federation and chairman of the PTF, announced that President Muhammadu Buhari had approved the relaxation of the ban for four weeks on Monday. He however said the state governments and PTF will issue guideline to be followed for the reopening of the religious centres. “Relaxation of restriction on places of Worship based on guidelines issued by the PTF and protocols agreed by state governments,” PTF said. “The PTF submitted its recommendations and the PRESIDENT has approved the following for implementation over t...
The Director, Centre for Infectious Diseases Research, Bayero University, Kano, Professor Isa Abubakar, has expressed worry over the decline in the number of samples being supplied to the state epidemiology team for COVID-19 tests. He spoke in Kano while receiving a GeneXPert modular machine, certified by the Nigeria Centre for Diseases Control (NCDC) for COVID-19 and other diseases test, donated to the centre by philanthropists. The professor of infections and epidemiology insisted that the present decline in the number of active cases in the state is not a sign of relief as the number of COVID-19 tests being conducted in the state had equally dropped in the recent time. ‘Honestly, as an epidemiologist, I will only be happy if the number of tests we are conducting is larger than what we a...
Lagos State has discharged 21 coronavirus patients. The state also recorded three more COVID-19 fatalities, according to the state Health Ministry on Saturday. It said in a statement that 15 of the discharged patients were males while six were females, noting that they tested negative twice for the virus upon treatment at the state isolation centres. “21 COVID-19 patients; 6 females and 15 males including a foreign national have been discharged from our Isolation facilities to reunite with the society. “The patients; 6 from Mainland Infectious Disease Hospital, Yaba; 11 from Onikan; 3 from Agidingbi and 1 from Gbagada Isolation Centres were discharged having fully recovered and tested negative for COVID-19. “This brings to 875, the number of COVID-19 discharged cases in Lagos now. “3 addit...
The Akwa Ibom State Government has discharged two of the 29 COVID-19 patients receiving treatment from its medical facilities. The State Commissioner for Health, Dr. Dominic Ukpong, who announced this on Saturday said those discharged have been certified negative by the Nigeria Centre for Disease Control, bringing to 16, the total of those treated and discharged of the viral infection since the first set of cases were recorded on April 1, 2020. Dr. Ukpong who is also the State Incident Manager explained that Governor Udom Emmanuel has expended so much in healthcare delivery and in emergency operations, and that accounts for the 100% recovery rate currently being experienced in the state. “Yesterday, you saw the magnificent 300 – bed facility that the Governor put up at Ituk Mbang, and I to...
Thirteen people died on Friday when villagers fought back against armed cattle thieves in Katsina State where rustling has been on the increase. The spokesperson of the police in the state, Gambo Isah, confirmed this to Channels Television on Saturday. Also speaking to AFP, the PPRO noted that residents of four villages, organised in local militias, took on the livestock rustlers. “Thirteen people were killed and others injured in the process,” Isah said. “We keep telling people who are only armed with muskets and machetes to avoid confrontation with bandits who came with Kalashnikov rifles”. Northwestern Nigeria has been wracked by years of violence between rival communities over land, attacks by heavily-armed criminal gangs and reprisal killings by vigilante groups. Cattle rustling and k...
The Netherlands’ Sir Adam Hotel is set to host a socially distanced music festival for up to 120 attendees next month, on June 20th. The Dutch collective No Art is hosting their first hotel event, which will combine music, dining, and art into a 24-hour experience. In organizing the event, the group has stated they’ve met the public health guidelines set by The Dutch National Institute for Public Health and the Environment (RIVM). The No Art Hotel experience will see four groups of attendees divided into segments of 30. Each group will independently experience different rooms of the hotel and will be scheduled for a dinner shift that includes a three-course meal. Guests will need to rent one of the two-person or four-person rooms available at the hotel for the price o...
The Federal Polytechnic, Ado-Ekiti, has produced machines for hand washing and sanitiser as part of its contribution to governments’ efforts to contain the spread of COVID-19 in the state. Speaking at the inauguration of the hand-free and pedal-operated equipment on Saturday, the Rector, Dr. Dayo Oladebeye, commended the efforts of the Department of Mechanical Engineering on the initiative. Oladebeye also applauded the functionality of the machine saying that, “it is efficient to use and it is smooth, without any friction.” The rector said that aside the hand washing and sanitising machine products, the Polytechnic has other initiatives that will attract patronages from across the country. “The Polytechnic is already making contacts to present the pedal-operated handwashing and sanitising ...