Customer Experience Insights
Harish Lala, CEO of Zensar SA, on Mindsets for Successful Digital Transformation
Harish Lala, CEO of Zensar South Africa. Harish Lala is the CEO of Zensar South Africa, a technology consulting and services company present in 33 locations globally. Zensar specialises in helping organisations with their digital business transformation, and the company has experience with firms in the banking, financial services and insurance, retail, hi-tech and manufacturing sectors. With more than two decades of experience in the industry, Harish is a wealth of insightful observations, and his knowledge of digital transformation runs deep. Recently, Harish revealed that Zensar SA is 100% digital, with employees mostly working remotely and daily business operations monitored through company apps on his personal mobile device. With this in mind, IT News Africa’s Luis Monzon had the oppor...
How Banking Can be Future-Proofed Through the Power of Data, APIs and Automation
The global pandemic has ushered in a new paradigm for the Retail Banking sector, one which demands quicker transformation to a customer-centric service that is digitised, personal and convenient. A recent Financial Industries panel discussion held by Kearney, a global consultancy, shed light on how the power of data, Application Programming Interfaces (APIs) and automation could be leveraged to satisfy these expectations and invigorate the sector. Agility is Key Hentus Honiball, Partner at Kearney, maintains that large, traditional banks with complex, cumbersome operating models and legacy technology architecture are now being threatened by agile new fintech entrants. In contrast with the siloed, product-centric approach of traditional players, responsive new players are looking to build c...
