Customer Experience News
How the Cookie Armageddon is Improving Customer Experiences
Deprecation of the use of third-party cookies in browsers has been delayed to 2023 due to the complexity of the move for many organizations. The end of third-party cookies is indeed a big change that requires urgent attention by organizations if they are going to be able to even meet the extended deadlines. Cookies have been a major customer engagement driver and have been used extensively to obtain customer data to deliver more relevant customized experiences for customers. Enterprises need alternative strategies around data collection and identity management to help them lead their organizations through this change. On the 2nd of September, a webinar titled: How the Cookie Armageddon is Improving Customer Experiences will be held to explore the business challenges and opportunities aroun...
Harish Lala, CEO of Zensar SA, on Mindsets for Successful Digital Transformation
Harish Lala, CEO of Zensar South Africa. Harish Lala is the CEO of Zensar South Africa, a technology consulting and services company present in 33 locations globally. Zensar specialises in helping organisations with their digital business transformation, and the company has experience with firms in the banking, financial services and insurance, retail, hi-tech and manufacturing sectors. With more than two decades of experience in the industry, Harish is a wealth of insightful observations, and his knowledge of digital transformation runs deep. Recently, Harish revealed that Zensar SA is 100% digital, with employees mostly working remotely and daily business operations monitored through company apps on his personal mobile device. With this in mind, IT News Africa’s Luis Monzon had the oppor...
