Southern Africa
South Africa Replaces Communications and Digital Tech Minister
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MTN Appoints New Chief: Customer Service Operations
Sourced from TheTechieGuy (https://thetechieguy.com/) Effective 1 September 2021, Cornelia van Heerden will join MTN South Africa as Chief: Customer Service Operations. Van Heerden is a highly qualified business executive with both a technical and commercial background. MTN says that this latest high-level appointment is a means to continue its drive into digital service excellence. “With customer demands for reliable, fast and trusted digital solutions on the rise, MTN has made a strategic customer services appointment to ensure clients receive ongoing service excellence in the ‘new normal’,” the telco says. “Our clients have faced unprecedented challenges over the past 18 months and MTN’s focus has been ensuring we continue to deliver exceptional service; despite the circumstances. With ...
5 Things We Know About SA’s New Finance Minister
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eMedia and MTN Launch New Video Streaming Service – eVOD
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MTN Gives Employees 5 Extra Paid Leave Days as Mental Wellness Concerns Mount
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Telkom Announces New Group CEO
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South Africa Sees 42% Increase in Financial Malware in First Half of 2021
Sourced from Tech Advisor A combination of increasingly sophisticated propagation technologies and continued economic uncertainties resulting from the COVID-19 pandemic have seen the number of financial malware attacks reported in South Africa during the first half of 2021 increase by more than 10,400 over the comparative period last year, according to Kaspersky research. “Of these attacks, 24% targeted corporate users. This makes financial malware attacks a significant cybersecurity risk facing the local market today across both the consumer and business sectors,” says Bethwel Opil, Enterprise Sales Manager at Kaspersky in Africa. Remote Work Leads to Security Lapses Local organisations have become susceptible to financial malware as more employees work outside the relative safety of the ...
SA First Country in the World to Award a Patent to an AI-Made Invention
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FNB Brings Apple Pay Functionality to Customers on iOS
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ICT Veteran Joins NEC XON as Executive VP
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SMS Solutions Could Be Essential for an Inclusive Business Strategy
South African companies must take care not to inadvertently deepen the existing digital divide. Although COVID-19 and related lockdowns have accelerated a growing trend towards the digital economy such as artificial intelligence, in an unequal society such as South Africa, many consumers find it difficult to access data-intensive apps and processes. This makes it vital for local businesses to include different forms of technology in their business strategies to ensure their operations are running inclusively. An effective way to do this is by including SMS solutions in customer processes. Once seen as a luxury, mobile phones are now in the hands of 95% of South Africans, according to Geopoll, with data-hungry smartphones accounting for 91% of devices. However, data prices in South Africa a...
Why the Data Centre Industry Needs to Embrace Renewable Energy
Sourced from Shutterstock While investment in digital infrastructure is certainly a win for economic growth in South Africa and Africa as a whole, as is the investment in new data centres, this vital infrastructure needs substantial amounts of energy to function. In fact, it is estimated that data centres could consume a fifth of global electricity by 2025 and create 14% of carbon emissions by 2040. Data centres play a crucial role in today’s ever-accelerating Information Age – as the backbone of the digital economy and the very foundation of the world wide web, they are key to creating a platform for growth and encouraging investment in Africa. There have been several factors driving the demand for data centre infrastructure in South Africa and across the continent, includi...
