Following on this week’s Life Healthcare cyberattack, the issue of cybersecurity has once again been brought to the fore as businesses and individuals are forced to evaluate whether measures in place are strong enough to withstand major breaches in their security. Life Healthcare is the third major South African company that has been targeted by hackers this year. In February, Nedbank warned that the information of about 1.7 million clients was potentially affected by a data breach, and the following month chemicals and fertiliser maker Omnia Holdings said it’s IT infrastructure was subject to a cyberattack. Amongst the other big businesses that have been targeted in South Africa are Johannesburg City Council, Capitec Bank and Telkom. The trend is also true for the rest of the continent. I...
Sourced from Shutterstock The arrival of COVID-19 and its impact on the economy threatens to undo the careful technology investments made by businesses. Over the past decade, digital-centric and data-driven business environments have been gaining momentum, taking advantage of new breakthroughs such as cloud, advanced process automation, data analytics, remote working, etc. But now there is a real chance that these investments could be undone or, more likely, fail to reach their intended potential. It’s ironic, considering that these same investments have been helping companies adapt to the changes created by the pandemic. For example, those organisations that could safely and confidently switch to employees working from home rely on their modern digital environments. Now all that is under ...
Sourced from Getty Images. The director of Technology, Climate Change and Natural Resources Management at the Economic Commission for Africa (ECA), Jean-Paul Adam, told journalists during a virtual press briefing on 10 June 2020 that Africa contributes less than 1% to the world’s digital economy, which accounts for about 15% of global GDP. He says the continent needs about $100 billion to achieve universal, affordable and good quality internet access by 2030 (according to the World Bank). Presently, only 17.8% of households in Africa have the internet at home and the continent accounts for only 21% of worldwide internet users. It is estimated that over a quarter of a billion school children in Africa have been affected by COVID-19 and most of them lack the digital tools to continue their e...
“With many employees still having to work from home or take turns going to the office so that social distancing guidelines are adhered to, high-speed, reliable, and affordable Internet access becomes just as critical as water or electricity. This Double Up promotion is vital to mitigate against some of the economic impact the lockdown will have on South Africans,” says Shane Chorley, Head of Sales and Marketing at Frogfoot Networks. Having the whole family at home places huge pressure on the available bandwidth, with parents having to carry on with work while children will want to learn, play and keep in touch with friends and classmates. With this in mind, fibre becomes the ideal method of connectivity for remote workers using cloud-based productivity tools and applications and uploading ...
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Infobip is a global cloud communications company that enables businesses to build connected customer experiences across all stages of the customer journey at scale. Conversations is a scalable digital cloud contact centre solution that enables businesses to deliver omnichannel support for customers through a single interface for agents. Messaging services such as Facebook Messenger, WhatsApp, Live Chat, SMS and in-house chatbots can all be managed through Conversations. Provisioned through the cloud, Infobip offers a marked differentiator – omnichannel connectivity (CPaaS) with contact centre software stacked ...