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Ticketmaster’s Arbitration Policy Again Enforced in Dispute Over Pandemic Refunds

Ticketmaster filed a motion to compel arbitration. It argued that Hansen, like anyone else who buys concert tickets through its site, agreed to its terms of use which contains an arbitration agreement. In September, both Ticketmaster and StubHub prevailed on similar motions in disputes brought by baseball fans. There, U.S. District Judge Dale Fischer found that the click-through agreements users interact with while signing into the site and buying tickets are sufficient to provide notice of the policy and constitute mutual assent to an arbitration agreement. That’s one of the arguments Hansen made here; he didn’t read the terms of use and was unaware it included an arbitration provision and therefore he couldn’t have assented. U.S. District Judge Edward M. Chen isn’...