Sourced from TTEC.com If there is one thing that COVID-19 has highlighted; it is the importance of people in the economic value chain. Sandton-based business management consultant Immersion Group says that one of the emerging trends they’re seeing is that more organisations are seeking human-centred design experts to enhance or improve digital customer experiences, breaking down barriers that may be hindering their ability to satisfy their customers. Organisations are now facing urgent decisions as they pivot to accommodate the many unexpected circumstances, and when these challenges risk affecting the bottom line; it’s crucial that organisations rapidly take stock of what is working and what isn’t working when prioritising digital experiences that put the customer first. From onboarding t...
Sourced from Getty Images. Ericsson, Sony and Telenor have announced that they are teaming up to make it easy to connect people and things with intelligent tracking and monitoring solutions. Ranging from cargo to IoT healthcare devices for patients, tracking increases mobility and improves reliability and efficiency. Using Telenor’s network, Ericsson’s IoT Accelerator for global connectivity, and Sony Network Communications Europe’s smart IoT services, the three partners are collaborating to enhance real-time location and tracking solutions for different sectors. Ericsson IoT Accelerator is the Ericsson’s IoT connectivity and device management platform, providing enterprises with a unified solution that manages IoT operations of any scale, using worldwide mobile network infrastructure. Mor...
Sourced from Innovation Village. Local fintech startups Klickit (previously known in the market as Q-Less) and Paymob are officially enabling digital payments for educational entities affiliated with global advisory and educational management firm GEMS Education. This agreement will allow parents of students in GEMS schools across Egypt to make tuition payments online for over 6,000 students. The model is expected to be rolled out to more countries in the future. The GEMS network includes more than 250 schools in 13 countries, of which four are in Egypt, namely The British School Al-Rehab, Madinaty Language School, Madinaty Integrated Language Schools (MILS) and The British International School Madinaty. “Our partnership with Klickit is driving our digital transformation goals forward. Thr...
Xiaomi has launched the Redmi Note 9S – a new mid-range device – which features a powerful processor, striking symmetrical design, an outstanding quad-camera setup and long-lasting battery. The Redmi Note 9S is equipped with the Qualcomm Snapdragon™ 720G chipset, which consists of an octa-core CPU with a 2.3GHz maximum clock speed, Adreno 618 GPU and 8nm process technology. It’s also said to offer an unparalleled user experience through its advanced AI technology and power-efficiency improvements. As the first smartphone in the Redmi Note lineup to feature a Z-axis linear vibration motor, this device enables faster acceleration, resulting in better haptic feedback compared to traditional motors. Its 5020mAh high-capacity battery keeps users fully powered throughout the day, even dur...
Sourced from CSO. Drive Control Corporation (DCC), exclusive StorMagic distributor for the SA and SADC region, has announced StorMagic’s acquisition of KeyNexus, an innovator and designer of encryption key management solutions. StorMagic now extends its portfolio to the channel, meeting organisations’ datacentre and cloud security requirements. The KeyNexus acquisition sees StorMagic bringing the edge and the core closer together, delivering a robust enterprise key management offering. To this end, StorMagic has announced the immediate availability SvKMS, the company’s first enterprise-grade virtualised key management solution for any application that requires encryption in any location, be it the edge, datacentre or the cloud. “StorMagic SvKMS is an affordable, efficient and robust centra...