Digital Transformation Framework

Remote Work Highlights the Real Problems with Paper-Based Processes

Image sourced from Pazo. Despite the rapid move towards remote work during the pandemic, even COVID-19 hasn’t been able to kill off paper in the enterprise. The result is that most businesses are facing the twin challenges of ensuring that remote employees manage hardcopy documents with due regard for security and making it easy for them to share documents with each other in remote or hybrid working environments. This is according to Robert Crowther, CEO of FCTEC, a specialist in digitisation and electronic content management solutions. He says that despite years of hype about the paperless office, paper has endured because there are still many business processes that depend on paper being signed and scanned to comply with legislation. What’s more, most businesses also have many important ...

Cybersecurity Should Be a Top Priority for Africa’s Digital Transformation

Sourced from Travellers Cloud adoption in South Africa and many other African countries is accelerating, helped along by the COVID-19 workplace disruption, and the need to reduce costs, manage risk and scale, and become more competitive. There are many drivers behind digital transformation strategies and many decisions that need to be made, such as which public cloud to consume. However, this should be less urgent than addressing security concerns. As we continue to work with organisations in different industries spread across our diverse continent, cybersecurity and cyber risk are increasingly important considerations for the C-suite. Against the backdrop of high-profile security breaches and ransomware, addressing security weaknesses are a key part of the success of digital transformatio...

Blue Prism’s Greg Newton on the Digitalisation of Customer Experience

Greg Newton, Country Manager, South Africa, Blue Prism. Blue Prism is a global leader in intelligent enterprise automation. The company says it can transform the way work is done and accelerate the operational efficiency of organisations by “…making it easy for your people to automate the processes that matter most.” The automation of processes is one of the cornerstones for the digital transformation of enterprises, because it eliminates the need for cumbersome legacy tasks, like paper-based communications, and allows organisations to focus on one of the real keys for success in the digital age – customer experience. With this in mind, ITNA’s Luis Monzon had to opportunity to reach out to Greg Newton, Country Manager – South Africa at Blue Prism, to discuss how increasing business automat...