Kingsley Ezenwa
Nigerian airlines list conditions for full refund to passengers after two-hour flight delay
Following the pronouncement of the Federal Government that airline operators must refund the full cost of travel tickets to passengers after a two-hour delay, commercial airlines have listed the conditions for such reimbursement. The airline operators made this known in separate interviews with newsmen. The Minister of Aviation, Hadi Sirika, had, on Thursday at the weekly State House briefing in Aso Villa, Abuja, read out some of the rights of air passengers as enshrined in Part 19 of the Consumer Protection Regulations of the Nigerian Civil Aviation Regulations (2015) and charged them to demand their rights whenever they were being trampled upon by airlines. “On domestic flights, for delay beyond one hour, carrier should provide refreshment, and one telephone call, or one SMS, or one e-ma...
Nigerian airlines record low patronage over insecurity
Nigerian airlines have confirmed that passenger traffic has reduced in the last four weeks. This, they attributed to the growing insecurity in different parts of the country. Those who spoke to newsmen insisted that high airfares could be a factor, but insecurity was also identified as major reason. They noted that even at the peak of high cost of tickets in May and April, passenger traffic was still high. Newsmen learnt that some airlines that resumed flights to some destinations in the north had to withdraw, while the south-east airports, which used to be lucrative routes after Lagos and Abuja have recorded reduction in passenger movement. Head of Communications, Dana Air, Kingsley Ezenwa, told newsmen that there is slight reduction in the airline’s load factor in its flights to Enugu, O...
Dana Air offers free tickets to passengers after flight cancellation
Dana Air Sunday said it will offer passengers who were to board two of their aircraft that had snags weekend in Lagos and Abuja free tickets after rescheduling their flights. The airline however said those who don’t want their flights rescheduled will be given full refund. The airline Spokesman, Mr Kingsley Ezenwa confirmed this development. Ezenwa said ” Friday 18, and Saturday 19, December 2020, 2 of our aircraft became unserviceable in Lagos and Abuja respectively, compelling us to ground both aircraft in line with our strict safety standards and Global Best Practices “While our maintenance team have however been deployed to conduct proper checks on both aircraft, we wish to reassure our guests and crew that their safety will continue to be our priority in all circumstances and we would...
