Technology news in Africa
YouTube Reaffirms Commitment to Support African Creators
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Infobip Launches Conversations – a Connected Customer Experience for Contact Centres
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Infobip is a global cloud communications company that enables businesses to build connected customer experiences across all stages of the customer journey at scale. Conversations is a scalable digital cloud contact centre solution that enables businesses to deliver omnichannel support for customers through a single interface for agents. Messaging services such as Facebook Messenger, WhatsApp, Live Chat, SMS and in-house chatbots can all be managed through Conversations. Provisioned through the cloud, Infobip offers a marked differentiator – omnichannel connectivity (CPaaS) with contact centre software stacked ...
