TOBi

SPIN Daybreaker: 16 New Songs You Should Know

We’re back this week with another Daybreaker extravaganza and this week’s roster includes a group of songs that have the power to transport you to different realms. Take a journey through the sounds of modern psychedelic group, Bananagun, soul-wrenching songstress Baby Rose, rising songwriter/instrumentalist Olan, genre-bending icon, Gabriel Garzón-Montano and more. These artists define what it means to be a storyteller within today’s musical ecosystem and possess the skill to convey the human experience vibrantly. Sit back, relax, listen, enjoy and discover. You Deserve to Make Money Even When you are looking for Dates Online. So we reimagined what a dating should be. It begins with giving you back power. Get to meet Beautiful people, chat and make money in the process. Earn rewards by ch...

Vodacom Nigeria Appoints New MD

Vodacom Business Africa announced that it has appointed Valentine Chime as the new managing director for its Nigeria operations. Chime joins the Company from Aruwa Capital, a private equity company investing across West Africa. Prior to this, he was at Kaizen Venture Partners, a private equity company focused on distressed assets. He has held various C-suite positions in a number of portfolio companies in different sectors. As MD, Chime will drive the Company’s vision of becoming Africa’s leading cloud and digital service provider, bringing to market a very relevant suite of next-generation technology solutions in the fields of Edge AI, SD-WAN/NFV and Cloud. “Vodacom Business Africa is well-known and very respected in the industry, and I look forward to taking up this mission. COVID-19 has...

How to RICA a Sim Card Using Vodacom’s ChatBot TOBi

With social distancing as the new norm, one of the most innovative and convenient ways to Self-RICA is through TOBi – Vodacom’s chatbot and trusted self-service team member – which allows existing Vodacom customers to RICA prepaid SIMs from the comfort of their own homes. Since the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA) came into effect in 2011, Vodacom is said to have been working on ways to simplify the process, making it as quick and efficient as possible. Traditionally customers would have to visit a store and present some form of identification, proof of residence and the SIM card. Now customers simply need to take a picture, scanning a new prepaid SIM card, an ID document or passport for foreign nationals and then re...

Vodacom’s Chatbot Answers up to 20 000 Customer Queries per day

With the nationwide COVID-19 lockdown in full effect, Vodacom has put numerous measures in place to protect customers and employees. These include measures that have seen frontline agents now working from home as well as stepping up its reliance on TOBi – Vodacom’s chatbot. Using the latest Artificial Intelligence (AI) technology, TOBi was created and designed to resolve issues as quickly and efficiently as possible online. According to the network provider, TOBi now solves between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. “Since TOBi’s launch, we have seen how the deployment of a powerful chatbot can transform the way our customers engage with the brand, especially when the chatbot is of high quality,” says Ugestra Alwar, Man...